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ODAD

Reliable Connectivity for ODAD

Utelisys Services for ODAD

Utelisys Internet and TV for OurDomain
The apartments of OurDomain are equipped with an Internet connection from Utelisys, by means of a wired connection and WiFi. The WiFi Access Point is mounted either inside the apartment or in the meter closet, depending on the type of apartment.

Wireless Internet
To use the WiFi network you can log in on the network ‘OurDomain – SouthHouse / NorthHouse’. This network is available throughout the entire SouthHouse building. The password is provided when you move in. The password is strictly personal, do not give it away neither disclose it to others.

Wired Internet
For each apartment a wired connection is available. If the WiFi Access Point is located in the room, wired connections are available underneath the WiFi Access Point. Devices such as a game console, computer, etc… can be connected to the wired connection.

TV
The TV signal is delivered over the same data port as the Internet, there are two options for watching TV:

  • Via the Web portal http://odad.utelisys.tv, this portal can only be reached via the Internet connection in the SouthHouse building. You can then watch TV via a computer, tablet or smartphone, without having to use a TV.
  • Via the Mediabox, which is optionally available and to which a TV can be connected. In this case a wired connection has to be used. You can pick up this mediabox at the service desk. A deposit is required.

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Frequently asked questions

How can I ensure my Internet connection stays stable and secure?
  • Keep all your equipment up-to-date.
  • Install a virus scanner and update it regularly.
  • Use a wireless router to connect via Wi-Fi instead of directly connecting other devices.
  • Always use the ‘Public Network’ setting for your Internet connection if you're not using a router.
What should I do if my Internet connection is not working properly?
  • Disconnect any network equipment not provided by Utelisys.
  • Test your connection using a network cable and disable Wi-Fi temporarily.
  • Reboot your router by pulling the power cord for five seconds. Do not press the reset button if you have an xDSL modem.
  • If the problem persists, contact your building’s Internet service administrator or reach out to Utelisys support with your contact details, room number, and a clear description of the issue.
What network devices should I avoid using?
  • Do not connect network switches; use a wireless router instead.
  • Avoid using Wi-Fi amplifiers or repeaters.
    Do not connect additional Wireless Access Points.
  • Never connect a router the wrong way—only use the WAN or Internet port (usually highlighted in a distinct color).
Can I use both wired and wireless connections at the same time?
No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.
How can I contact Utelisys for support?
You can reach Utelisys via the following:

Phone: +31 (0)20 561 8000
Email: [email protected]

Visit the online support page or contact the Internet service administrator in your building.

Additional Tips
Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection.
For issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.
ODAD Building

Need more help?

Do you have any questions or would you like to report a problem with the Internet connection in your apartment? Use the form below or contact us directly via the contact details on the right.

Phone

020 – 561 8118

Email

[email protected]
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Opening Hours

Mon-Fri
9:00 AM – 05:00 PM
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