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Support
If you require technical support please leave your contact details and a clear description of the problems you encounter in Dutch or English. We will get back to you as soon as possible. Please check our FAQ before sending in a support ticket.
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Frequently asked questions
Looking for answers? Our FAQ covers common questions to help you troubleshoot quickly. For building-specific support, visit our dedicated Support Pages to find tailored information and contact details for your location.
How can I ensure my Internet connection stays stable and secure?
- Keep all your equipment up-to-date.
- Install a virus scanner and update it regularly.
- Use a wireless router to connect via Wi-Fi instead of directly connecting other devices.
- Always use the ‘Public Network’ setting for your Internet connection if you’re not using a router.
What should I do if my Internet connection is not working properly?
- Disconnect any network equipment not provided by Utelisys.
- Test your connection using a network cable and disable Wi-Fi temporarily.
- Reboot your router by pulling the power cord for five seconds. Do not press the reset button if you have an xDSL modem.
- If the problem persists, contact your building’s Internet service administrator or reach out to Utelisys support with your contact details, room number, and a clear description of the issue.
What network devices should I avoid using?
- Do not connect network switches; use a wireless router instead.
- Avoid using Wi-Fi amplifiers or repeaters.
Do not connect additional Wireless Access Points. - Never connect a router the wrong way—only use the WAN or Internet port (usually highlighted in a distinct color).
Can I use both wired and wireless connections at the same time?
No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.
How can I contact Utelisys for support?
You can reach Utelisys via the following:
Phone: +31 (0)20 561 8000
Email: [email protected]
Visit the online support page or contact the Internet service administrator in your building.
Additional Tips
Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection.
For issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.
For issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.
Need more help?
If you require technical support please leave your contact details and a clear description of the problems you encounter. We will get back to you as soon as possible. You can also contact us by phone or e-mail with the contact details provided on this page.
Phone
Opening Hours
Mon-Fri
9:00 AM – 5:00 PM
services
Support Information
Click on your housing location for all the information, contact and news updates.
Socius
ACTA
De Key, Fraijlemaborg
Elzenhagen
Socius
Lo-Huizen
Besos
De Toekomst
Socius
Karmijn
Socius
Mrija
Campus Diemen Zuid
Dordtwijk
Kronenburg
Socius
NDW21
De Key, Zuiderzeeweg
DUWO, De Klok
Hubstudios
Linnaeusstraat/Westerpark
OCAD
ODAD
Socius
Startblok Riekerhaven
Toren van Oud
Ovaal
Staedion, De Struyck
Van der Vorm, Hubertustoren
Hubstudios
Rijtuigenhof/Vondelpark
Socius
SET
Wenkelbachweg 118
Rive
Socius
