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Mrija

Reliable Connectivity for Mrija

Utelisys Services for Mrija

Utelisys Internet and TV for Mrija (Ukrainian version below)

The studios and apartments at Mrija are equipped with an Internet connection provided by Utelisys through a wireless WiFi access point. These are mounted on the wall in every studio or apartment.

Wireless Internet

To connect to the Internet wirelessly, you need to log in using the password provided in the manual. This network is available throughout Mrija. The password is personal; do not share it with others.

Under the WiFi access point, there are two wired connections available. These connections can be used to connect a computer, game console, etc.

TV

Online television is available via mrija.utelisys.tv and can be watched on a tablet, smartphone, or computer. This portal is only accessible through the Internet connection at Mrija.

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Frequently asked questions

How can I ensure my Internet connection stays stable and secure?
  • Keep all your equipment up-to-date.
  • Install a virus scanner and update it regularly.
  • Use a wireless router to connect via Wi-Fi instead of directly connecting other devices.
  • Always use the ‘Public Network’ setting for your Internet connection if you're not using a router.
What should I do if my Internet connection is not working properly?
  • Disconnect any network equipment not provided by Utelisys.
  • Test your connection using a network cable and disable Wi-Fi temporarily.
  • Reboot your router by pulling the power cord for five seconds. Do not press the reset button if you have an xDSL modem.
  • If the problem persists, contact your building’s Internet service administrator or reach out to Utelisys support with your contact details, room number, and a clear description of the issue.
What network devices should I avoid using?
  • Do not connect network switches; use a wireless router instead.
  • Avoid using Wi-Fi amplifiers or repeaters.
    Do not connect additional Wireless Access Points.
  • Never connect a router the wrong way—only use the WAN or Internet port (usually highlighted in a distinct color).
Can I use both wired and wireless connections at the same time?
No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.
How can I contact Utelisys for support?
You can reach Utelisys via the following:

Phone: +31 (0)20 561 8000
Email: [email protected]

Visit the online support page or contact the Internet service administrator in your building.

Additional Tips
Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection.
For issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.