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Elzenhagen

Reliable Connectivity for Elzenhagen

Utelisys Services for Elzenhagen

Utelisys’ Internet services for Elzenhagen
The Elzenhagen buildings are connected to the Utelisys Internet connection via a central optic fiber connection. Subsequently, Internet services are delivered through the data port in the living room.

Internet
The data port can be used to directly connect a laptop or computer using a network cable. There is no need for a modem. If WiFi is required, the resident will need to procure a WiFi router. Utelisys recommends to use the 5 GHz frequency on a dual-band WiFi router for this purpose which is less sensitive to interference from WiFi networks in the immediate vicinity.

If a WiFi router is used, this almost always will work with the default settings. If these are insufficient, the router can be set to ‘DHCP’ or ‘Automatic’.

Attention; if you choose to connect the computer or laptop directly, choose to configure the Internet connection as a ‘Public network’. The necessary security measures are then taken as standard.

Please check our

Frequently asked questions

How can I ensure my Internet connection stays stable and secure?
  • Keep all your equipment up-to-date.
  • Install a virus scanner and update it regularly.
  • Use a wireless router to connect via Wi-Fi instead of directly connecting other devices.
  • Always use the ‘Public Network’ setting for your Internet connection if you're not using a router.
What should I do if my Internet connection is not working properly?
  • Disconnect any network equipment not provided by Utelisys.
  • Test your connection using a network cable and disable Wi-Fi temporarily.
  • Reboot your router by pulling the power cord for five seconds. Do not press the reset button if you have an xDSL modem.
  • If the problem persists, contact your building’s Internet service administrator or reach out to Utelisys support with your contact details, room number, and a clear description of the issue.
What network devices should I avoid using?
  • Do not connect network switches; use a wireless router instead.
  • Avoid using Wi-Fi amplifiers or repeaters.
    Do not connect additional Wireless Access Points.
  • Never connect a router the wrong way—only use the WAN or Internet port (usually highlighted in a distinct color).
Can I use both wired and wireless connections at the same time?
No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.
How can I contact Utelisys for support?
You can reach Utelisys via the following:

Phone: +31 (0)20 561 8000
Email: [email protected]

Visit the online support page or contact the Internet service administrator in your building.

Additional Tips
Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection.
For issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.
Elzenhagen building

Need more help?

Do you have any questions or would you like to report a problem with the Internet connection in your apartment? Use the form below or contact us directly via the contact details on the right.

Phone

020 – 561 8113

Email Eigen Haard

[email protected]

Email DeKey

[email protected]
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Opening Hours

Mon-Fri
9:00 AM – 05:00 PM