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Reliable Connectivity for Rive

Utelisys Services for Rive

Utelisys’ Internet and TV services for Rive Republic

The Rive Republic building is connected to the Utelisys Internet connection via a central fiber optic connection. Subsequently, both Internet and TV services are delivered through the WIFi Access Points in the studios and apartments.

Internet

A laptop or computer can be connected directly to the WiFi Access Point via a network cable, without a modem. Use the connections at the bottom of the WiFi access point. For the WiFi network, the password in the manual handed out per room can be used to log on to the “Rive Republic” network. The passwords are strictly personal, don’t share these passwords.

TV

The TV signal is delivered via the same data port used for the Internet. There are two options for watching TV:

  • Via the Mediabox, connected to the wired connection of the WiFi Access Point in the studios and apartments.
  • The rive.utelisys.tv web portal; this can only be accessed through the Internet connection in the studios and apartments. Users can watch television via their computer, tablet or smartphone, without the need for a television set.

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Frequently asked questions

How can I ensure my Internet connection stays stable and secure?
  • Keep all your equipment up-to-date.
  • Install a virus scanner and update it regularly.
  • Use a wireless router to connect via Wi-Fi instead of directly connecting other devices.
  • Always use the ‘Public Network’ setting for your Internet connection if you're not using a router.
What should I do if my Internet connection is not working properly?
  • Disconnect any network equipment not provided by Utelisys.
  • Test your connection using a network cable and disable Wi-Fi temporarily.
  • Reboot your router by pulling the power cord for five seconds. Do not press the reset button if you have an xDSL modem.
  • If the problem persists, contact your building’s Internet service administrator or reach out to Utelisys support with your contact details, room number, and a clear description of the issue.
What network devices should I avoid using?
  • Do not connect network switches; use a wireless router instead.
  • Avoid using Wi-Fi amplifiers or repeaters.
    Do not connect additional Wireless Access Points.
  • Never connect a router the wrong way—only use the WAN or Internet port (usually highlighted in a distinct color).
Can I use both wired and wireless connections at the same time?
No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.
How can I contact Utelisys for support?
You can reach Utelisys via the following:

Phone: +31 (0)20 561 8000
Email: [email protected]

Visit the online support page or contact the Internet service administrator in your building.

Additional Tips
Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection.
For issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.
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Need more help?

Do you have any questions or would you like to report a problem with the Internet connection in your apartment? Use the form below or contact us directly via the contact details on the right.

Phone

020 – 561 8111

Email

[email protected]
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Opening Hours

Mon-Fri
9:00 AM – 05:00 PM
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