Contact

Need support?

NDW21

Reliable Connectivity for NDW21

Utelisys Services for NDW21

Utelisys Internet for NDW21

The apartments of the Urban building at NDW21 are provided with an Internet connection from Utelisys via a fiber optic connection. Every apartment is equipped with a WiFi-AccessPoint with four wired connections on the bottom side.

Wireless Internet

To use the WiFi network, you can log in to the “Urban” network using the password below. This network is available throughout the entire building. The passwords are provided when moving in and are strictly personal, do not give them away.

Please check our

Frequently asked questions

How can I ensure my Internet connection stays stable and secure?
  • Keep all your equipment up-to-date.
  • Install a virus scanner and update it regularly.
  • Use a wireless router to connect via Wi-Fi instead of directly connecting other devices.
  • Always use the ‘Public Network’ setting for your Internet connection if you're not using a router.
What should I do if my Internet connection is not working properly?
  • Disconnect any network equipment not provided by Utelisys.
  • Test your connection using a network cable and disable Wi-Fi temporarily.
  • Reboot your router by pulling the power cord for five seconds. Do not press the reset button if you have an xDSL modem.
  • If the problem persists, contact your building’s Internet service administrator or reach out to Utelisys support with your contact details, room number, and a clear description of the issue.
What network devices should I avoid using?
  • Do not connect network switches; use a wireless router instead.
  • Avoid using Wi-Fi amplifiers or repeaters.
    Do not connect additional Wireless Access Points.
  • Never connect a router the wrong way—only use the WAN or Internet port (usually highlighted in a distinct color).
Can I use both wired and wireless connections at the same time?
No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.
How can I contact Utelisys for support?
You can reach Utelisys via the following:

Phone: +31 (0)20 561 8000
Email: [email protected]

Visit the online support page or contact the Internet service administrator in your building.

Additional Tips
Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection.
For issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.
De Toekomst building

Need more help?

Do you have any questions or would you like to report a problem with the Internet connection in your apartment? Use the form below or contact us directly via the contact details on the right.

Phone

020 – 561 81 20

Email

[email protected]
}

Opening Hours

Mon-Fri
9:00 AM – 05:00 PM