[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”gcid-0cba4341-0817-41c9-9f35-ad1f6e1d3fd0″ background_enable_image=”off” background_enable_video_mp4=”off” custom_margin=”||||false|false” custom_padding=”10vh||10vh||true|false” global_colors_info=”{%22gcid-0cba4341-0817-41c9-9f35-ad1f6e1d3fd0%22:%91%22background_color%22%93}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” width=”90%” max_width=”750px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|700|||||||” header_4_font=”Roboto Flex|700||on|||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”0px||-7px||false|false” custom_margin_tablet=”0px||-7px||false|false” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”45%” animation_speed_curve=”ease” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.3″ _dynamic_attributes=”content” _module_preset=”default” header_font=”–et_global_heading_font|700|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”72px” header_line_height=”1.2em” custom_margin=”0px||2px||false|false” custom_padding=”0px||0px||false|false” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”15%” animation_speed_curve=”ease” header_font_size_tablet=”56px” header_font_size_phone=”22px” header_font_size_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][et_pb_divider color=”#FFFFFF” divider_weight=”2px” _builder_version=”4.27.2″ _module_preset=”default” max_width=”25px” module_alignment=”center” max_height=”2px” custom_margin=”0px||19px||false|false” custom_padding=”0px||0px||false|false” animation_style=”slide” animation_delay=”200ms” animation_intensity_slide=”30%” animation_speed_curve=”ease” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ Contact Section” module_id=”contact” _builder_version=”4.27.4″ background_color_gradient_direction=”90deg” background_color_gradient_start=”#ffffff” background_color_gradient_end=”rgba(41,196,169,0)” background_enable_image=”off” custom_margin=”||||false|false” custom_padding=”100px||100px||true|false” background_last_edited=”on|phone” background_image_phone=”https:\/\/ba-go.nl\/wp-content\/uploads\/2022\/04\/varen_zeeland-37-1.jpg” background_enable_image_phone=”on” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”3_5,2_5″ module_id=”contact” _builder_version=”4.27.4″ width=”90%” max_width=”1300px” custom_margin=”|||” 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_dynamic_attributes=”content” _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_2_font_size=”50px” header_2_line_height=”1.2em” custom_margin=”0px||14px||false|false” custom_padding=”0px||0px||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_2_text_color%22%93}” theme_builder_area=”post_content”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMj5VdGVsaXN5cyBTZXJ2aWNlcyBmb3IgIiwiYWZ0ZXIiOiI8L2gyPiJ9fQ==@[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”15px” text_line_height=”1.8em” custom_margin=”0px||18px||false|false” custom_padding=”0px||0px||false|false” hover_enabled=”0″ text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]Utelisys Internet and TV for OurDomain<\/strong> Wireless Internet<\/strong> Wired Internet<\/strong> TV<\/strong> [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”Roboto Flex|700||on|||||” header_4_text_align=”left” header_4_text_color=”gcid-f8df3f03-1146-4135-ac87-e4f1ea47d81b” header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”0px||7px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{%22gcid-f8df3f03-1146-4135-ac87-e4f1ea47d81b%22:%91%22header_4_text_color%22%93}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][et_pb_text disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_2_font_size=”50px” header_2_line_height=”1.2em” custom_margin=”0px||14px||false|false” custom_padding=”0px||0px||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_2_text_color%22%93}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” toggle_icon=”L||divi||400″ icon_color=”#070262″ use_icon_font_size=”on” icon_font_size=”23px” _builder_version=”4.27.3″ _module_preset=”default” toggle_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” body_text_color=”#000000″ body_font_size=”15px” border_radii=”on|5px|5px|5px|5px” global_module=”71736″ locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22open_toggle_text_color%22,%22toggle_text_color%22%93}” theme_builder_area=”post_content”][et_pb_accordion_item title=”How can I ensure my Internet connection stays stable and secure?” open=”on” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if my Internet connection is not working properly?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What network devices should I avoid using?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use both wired and wireless connections at the same time?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I contact Utelisys for support?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]You can reach Utelisys via the following:<\/p>\n Phone: +31 (0)20 561 8000<\/a> Visit the online support page or contact the Internet service administrator in your building.[\/et_pb_accordion_item][et_pb_accordion_item title=”Additional Tips” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection. The network has a security system that blocks the connection in case a misconfigured device is connected. These can cause noisance and security vulnerabilities for you and other students connected to the network. Most often these are caused by:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I can only connect one or two devices to the Internet over WiFi” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Check if your router is connected with the ‘WAN’ or ‘Internet’ connection to the wall socket. Make sure the router is not configured as access point.[\/et_pb_accordion_item][et_pb_accordion_item title=”My Playstation cannot connect to friends” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Contact our support team for further support.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ custom_padding=”|||” sticky_position=”top” sticky_limit_bottom=”section” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/utelisys.com\/wp-content\/uploads\/2025\/01\/ODAD-Building.jpg” alt=”ODAD Building” title_text=”ODAD Building” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_3_font=”–et_global_heading_font|700|||||||” header_3_text_align=”left” header_3_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” custom_margin=”16px||20px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_3_text_color%22%93}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”15px” text_line_height=”1.8em” custom_margin=”0px||18px||false|false” custom_padding=”0px||0px||false|false” text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]Do you have any questions or would you like to report a problem with the Internet connection in your apartment? Use the form below or contact us directly via the contact details on the right.[\/et_pb_text][et_pb_blurb title=”Phone” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” icon_placement=”left” image_icon_width=”40px” content_max_width=”100%” module_class=”ai_ignore_all” _builder_version=”4.27.4″ _module_preset=”65059203-12d3-44f6-8371-3f5cf61a0475″ header_font=”|IBM Plex Sans Condensed_weight|||||||” header_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_font_size=”18px” header_line_height=”1.4em” body_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” body_text_color=”rgba(0,0,0,0.64)” body_font_size=”16px” body_line_height=”1.75em” animation=”off” hover_enabled=”0″ header_font_size_tablet=”15px” header_font_size_phone=”14px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop” border_radii_image=”on|6px|6px|6px|6px” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_text_color%22,%22icon_color%22%93}” theme_builder_area=”post_content” sticky_enabled=”0″]020 – 561 8118<\/a>[\/et_pb_blurb][et_pb_blurb title=”Email” use_icon=”on” font_icon=”||fa||400″ icon_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” icon_placement=”left” image_icon_width=”40px” content_max_width=”100%” module_class=”ai_ignore_all” _builder_version=”4.27.4″ _module_preset=”65059203-12d3-44f6-8371-3f5cf61a0475″ header_font=”|IBM Plex Sans Condensed_weight|||||||” header_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_font_size=”18px” header_line_height=”1.4em” body_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” body_text_color=”rgba(0,0,0,0.64)” body_font_size=”16px” body_line_height=”1.75em” animation=”off” hover_enabled=”0″ header_font_size_tablet=”15px” header_font_size_phone=”14px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop” border_radii_image=”on|6px|6px|6px|6px” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_text_color%22,%22icon_color%22%93}” theme_builder_area=”post_content” sticky_enabled=”0″]supportodad@utelisys.com<\/a>[\/et_pb_blurb][et_pb_blurb title=”Opening Hours” use_icon=”on” font_icon=”}||divi||400″ icon_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” icon_placement=”left” image_icon_width=”40px” content_max_width=”100%” module_class=”ai_ignore_all” _builder_version=”4.27.4″ _module_preset=”65059203-12d3-44f6-8371-3f5cf61a0475″ header_font=”|IBM Plex Sans Condensed_weight|||||||” header_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_font_size=”18px” header_line_height=”1.4em” body_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” body_text_color=”rgba(0,0,0,0.64)” body_font_size=”16px” body_line_height=”1.75em” animation=”off” header_font_size_tablet=”15px” header_font_size_phone=”14px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop” border_radii_image=”on|6px|6px|6px|6px” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_text_color%22,%22icon_color%22%93}” theme_builder_area=”post_content”]Mon-Fri<\/strong> Need support? Utelisys Internet and TV for OurDomain The apartments of OurDomain are equipped with an Internet connection from Utelisys, by means of a wired connection and WiFi. The WiFi Access Point is mounted either inside the apartment or in the meter closet, depending on the type of apartment. Wireless Internet To use the WiFi network you can log in on the network \u2018OurDomain \u2013 SouthHouse \/ NorthHouse\u2019. This network is available throughout the entire SouthHouse building. The password is provided when you move in. The password is strictly personal, do not give it away neither disclose it to others. Wired Internet For each apartment a wired connection is available. If the WiFi Access Point is located in the room, wired connections are available underneath the WiFi Access Point. Devices such as a game console, computer, etc… can be connected to the wired connection. TV The TV signal is delivered over the same data port as the Internet, there are two options for watching TV: Via the Web portal http:\/\/odad.utelisys.tv, this portal can only be reached via the Internet connection in the SouthHouse building. You can then watch TV via a computer, tablet or smartphone, without having to use a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":71529,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-72794","page","type-page","status-publish","hentry"],"yoast_head":"\n
\nThe apartments of OurDomain are equipped with an Internet connection from Utelisys, by means of a wired connection and WiFi. The WiFi Access Point is mounted either inside the apartment or in the meter closet, depending on the type of apartment.<\/p>\n
\nTo use the WiFi network you can log in on the network \u2018OurDomain \u2013 SouthHouse \/ NorthHouse\u2019. This network is available throughout the entire SouthHouse building. The password is provided when you move in. The password is strictly personal, do not give it away neither disclose it to others.<\/p>\n
\nFor each apartment a wired connection is available. If the WiFi Access Point is located in the room, wired connections are available underneath the WiFi Access Point. Devices such as a game console, computer, etc… can be connected to the wired connection.<\/p>\n
\nThe TV signal is delivered over the same data port as the Internet, there are two options for watching TV:<\/p>\n\n
Please check our <\/h4>\n
Frequently asked questions<\/h2>\n
\n
\n
\n
Do not connect additional Wireless Access Points.<\/li>\n
\nEmail: info@utelisys.com<\/a><\/p>\n
\nFor issues, always provide clear details (contact info, room number, and description of the issue) when contacting support.[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion open_toggle_text_color=”#070262″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” toggle_icon=”L||divi||400″ icon_color=”#070262″ use_icon_font_size=”on” icon_font_size=”23px” disabled_on=”on|on|on” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#070262″ body_text_color=”#000000″ body_font_size=”15px” border_radii=”on|5px|5px|5px|5px” disabled=”on” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22open_toggle_text_color%22,%22toggle_text_color%22%93}” theme_builder_area=”post_content”][et_pb_accordion_item title=”How can I watch TV?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]There are no TV services available any longer at locations of DeKey (Zuiderzeeweg and Fraijlemaborg)[\/et_pb_accordion_item][et_pb_accordion_item title=”What Internet connection are we subscribed to?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Utelisys provides a Internet connection with 100\/100 Mbps Access Speed in each room via Ethernet. At Fraijlemaborg a WiFi network is present.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I connect to the Internet?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]You can connect your laptop, computer or any other device directly to the wall socket using a standard network cable of category 5E or higher. There is no need for a modem.[\/et_pb_accordion_item][et_pb_accordion_item title=”Is WiFi supported? (Zuiderzeeweg)” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]To use a WiFi connection you can connect a wireless router rather than your computer or laptop. Make sure to use a wireless router and do not connect a modem, wifi access point, switch or other device directly to the wall outlet.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get the WiFi password for Fraijlemaborg? ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]The password is provided by the caretaker, you will receive the password when you move in.[\/et_pb_accordion_item][et_pb_accordion_item title=”What router is recommended?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]The best results are achievable via a wireless router that operates in both frequency ranges of 2.4 and 5 Ghz. These are known as Dual-Band routers. To use both frequency ranges make sure your personal devices such as laptops and phones can connect on this frequency. Do note that not all models are DFS certified which provides the best results, electronic stores can provide you more information about this.[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the correct settings to connect to the Internet?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Mostly the default settings will work fine. In case you run into problems, check if your equipment uses ‘DHCP’ or ‘Obtain IP-address automaticly’. We can not provide further support on your equipment, contact your reseller or the manufacturere for further support[\/et_pb_accordion_item][et_pb_accordion_item title=”My connection was blocked by security, why?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n\n
Need more help?<\/h3>\n
\n9:00 AM – 05:00 PM[\/et_pb_blurb][de_fb_form use_custom_email=”off” custom_contact_email=”supportodad@utelisys.com” whole_form_padding=”||||false|true” whole_form_margin=”||||false|true” _builder_version=”4.27.4″ _module_preset=”default” _unique_id=”2b7203cd-6de1-49b3-ab54-8fd25529e5ce” form_field_background_color=”RGBA(255,255,255,0)” background_color=”#E2E7F4″ custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” button_border_width=”2px” button_border_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” button_border_radius=”5px” button_letter_spacing=”1px” button_font=”Poppins|700||on|||||” button_icon=”||fa||900″ button_on_hover=”off” button_custom_margin=”|||0px|false|false” button_custom_padding=”14px|40px|14px|30px|true|false” custom_margin=”||||false|false” custom_padding=”50px|25px|50px|25px|true|true” hover_enabled=”0″ 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