[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_color=”gcid-0cba4341-0817-41c9-9f35-ad1f6e1d3fd0″ background_enable_image=”off” background_enable_video_mp4=”off” custom_margin=”||||false|false” custom_padding=”10vh||10vh||true|false” global_colors_info=”{%22gcid-0cba4341-0817-41c9-9f35-ad1f6e1d3fd0%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” width=”90%” max_width=”750px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|700|||||||” header_4_font=”Roboto Flex|700||on|||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”0px||-7px||false|false” custom_margin_tablet=”0px||-7px||false|false” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px||false|false” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”45%” animation_speed_curve=”ease” global_colors_info=”{}”]<\/p>\n
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If you require technical support please leave your contact details and a clear description of the problems you encounter in Dutch or English. We will get back to you as soon as possible. Please check our FAQ<\/strong> before sending in a support ticket.<\/p>\n [\/et_pb_text][dsm_button button_one_text=”Find your supportpage” button_one_url=”#supportpage” button_two_url=”mailto:support@utelisys.com” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_button_one=”on” button_one_text_size=”14px” button_one_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” button_one_bg_color=”#FFFFFF” button_one_border_width=”2px” button_one_border_color=”#FFFFFF” button_one_border_radius=”5px” button_one_letter_spacing=”0px” button_one_font=”Poppins|700||on|||||” button_one_icon=”||fa||900″ button_one_on_hover=”off” button_one_custom_margin=”|20px||0px|false|false” button_one_custom_padding=”14px|40px|14px|30px|true|false” custom_button_two=”on” button_two_text_size=”14px” button_two_text_color=”#FFFFFF” button_two_border_width=”0px” button_two_border_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” button_two_border_radius=”5px” 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text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n Looking for answers? Our FAQ covers common questions to help you troubleshoot quickly. For building-specific support, visit our dedicated Support Pages<\/a> to find tailored information and contact details for your location.<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” toggle_icon=”L||divi||400″ icon_color=”#070262″ use_icon_font_size=”on” icon_font_size=”23px” _builder_version=”4.27.3″ _module_preset=”default” toggle_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” body_text_color=”#000000″ body_font_size=”15px” border_radii=”on|5px|5px|5px|5px” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22open_toggle_text_color%22,%22toggle_text_color%22%93}”][et_pb_accordion_item title=”How can I ensure my Internet connection stays stable and secure?” open=”on” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if my Internet connection is not working properly?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What network devices should I avoid using?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use both wired and wireless connections at the same time?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]No, always use either a wired connection or a wireless connection, but not both simultaneously. Combining them may create network loops and cause connectivity issues.[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I contact Utelisys for support?” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]You can reach Utelisys via the following:<\/p>\n Phone: +31 (0)20 561 8000<\/a> Visit the online support page or contact the Internet service administrator in your building.[\/et_pb_accordion_item][et_pb_accordion_item title=”Additional Tips” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]Ensure your wireless network has proper security settings, as you are responsible for any misuse of your Internet connection. [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”15px” text_line_height=”1.8em” custom_margin=”0px||18px||false|false” custom_padding=”0px||0px||false|false” text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]If you require technical support please leave your contact details and a clear description of the problems you encounter. We will get back to you as soon as possible. You can also contact us by phone or e-mail with the contact details provided on this page.[\/et_pb_text][et_pb_blurb title=”Phone” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” icon_placement=”left” image_icon_width=”40px” content_max_width=”100%” module_class=”ai_ignore_all” _builder_version=”4.27.4″ _module_preset=”65059203-12d3-44f6-8371-3f5cf61a0475″ header_font=”|IBM Plex Sans Condensed_weight|||||||” header_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_font_size=”18px” header_line_height=”1.4em” body_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” body_text_color=”rgba(0,0,0,0.64)” body_font_size=”16px” body_line_height=”1.75em” animation=”off” header_font_size_tablet=”15px” header_font_size_phone=”14px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop” border_radii_image=”on|6px|6px|6px|6px” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_text_color%22,%22icon_color%22%93}”]+31 (0)20 561 8000<\/a>[\/et_pb_blurb][et_pb_blurb title=”Email” use_icon=”on” font_icon=”||fa||400″ icon_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” icon_placement=”left” image_icon_width=”40px” content_max_width=”100%” module_class=”ai_ignore_all” _builder_version=”4.27.4″ _module_preset=”65059203-12d3-44f6-8371-3f5cf61a0475″ header_font=”|IBM Plex Sans Condensed_weight|||||||” header_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_font_size=”18px” header_line_height=”1.4em” body_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” body_text_color=”rgba(0,0,0,0.64)” body_font_size=”16px” body_line_height=”1.75em” animation=”off” header_font_size_tablet=”15px” header_font_size_phone=”14px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop” border_radii_image=”on|6px|6px|6px|6px” locked=”off” global_colors_info=”{%22gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b%22:%91%22header_text_color%22,%22icon_color%22%93}”]support@utelisys.com<\/a>[\/et_pb_blurb][et_pb_blurb title=”Opening Hours” use_icon=”on” font_icon=”}||divi||400″ icon_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” icon_placement=”left” image_icon_width=”40px” content_max_width=”100%” module_class=”ai_ignore_all” _builder_version=”4.27.4″ _module_preset=”65059203-12d3-44f6-8371-3f5cf61a0475″ header_font=”|IBM Plex Sans Condensed_weight|||||||” header_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_font_size=”18px” header_line_height=”1.4em” body_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” body_text_color=”rgba(0,0,0,0.64)” body_font_size=”16px” body_line_height=”1.75em” animation=”off” header_font_size_tablet=”15px” header_font_size_phone=”14px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” 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global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” header_4_font=”Roboto Flex|700||on|||||” header_4_text_align=”center” header_4_text_color=”gcid-f8df3f03-1146-4135-ac87-e4f1ea47d81b” header_4_font_size=”12px” header_4_letter_spacing=”2px” header_4_line_height=”1.2em” custom_margin=”0px||7px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{%22gcid-f8df3f03-1146-4135-ac87-e4f1ea47d81b%22:%91%22header_4_text_color%22%93}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”gcid-7fbff2af-76ec-4dca-bbd1-b3be0123328b” header_2_font_size=”50px” header_2_line_height=”1.2em” custom_margin=”0px||14px||false|false” custom_padding=”0px||0px||false|false” header_2_font_size_tablet=”42px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” 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image=”https:\/\/utelisys.com\/wp-content\/uploads\/2024\/12\/De-Key-Zuiderzeeweg.jpg” alt=”De Key, Zuiderzeeweg” button_text=”Support page” button_url=”https:\/\/utelisys.com\/en\/support\/dekey\/” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_card][dsm_card title=”DUWO, De Klok” image=”https:\/\/utelisys.com\/wp-content\/uploads\/2024\/12\/DUWO-De-Klok.jpg” alt=”DUWO, De Klok” button_text=”Support page” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_card][dsm_card title=”Linnaeusstraat\/Westerpark” image=”https:\/\/utelisys.com\/wp-content\/uploads\/2024\/12\/hubstudios-LinnaeusstraatWesterpark.jpg” badge_text=”Hubstudios ” alt=”hubstudios Linnaeusstraat:Westerpark” button_text=”Support page” button_url=”https:\/\/utelisys.com\/en\/support\/hubstudios\/” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” 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image=”https:\/\/utelisys.com\/wp-content\/uploads\/2025\/01\/ODAD-Building.jpg” alt=”ODAD Building” button_text=”Support page” button_url=”https:\/\/utelisys.com\/support\/odad\/” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” title_text=”ODAD Building” sticky_enabled=”0″][\/dsm_card][dsm_card title=”Startblok Riekerhaven” image=”https:\/\/utelisys.com\/wp-content\/uploads\/2024\/12\/Socius-Startblok-Riekerhaven-.jpeg” badge_text=”Socius” alt=”Socius, Startblok Riekerhaven” button_text=”Support page” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_card][dsm_card title=”Toren van Oud” image=”https:\/\/utelisys.com\/wp-content\/uploads\/2025\/01\/Toren-van-Oud-Building.jpg” alt=”Toren van Oud Building” button_text=”Support page” button_url=”https:\/\/utelisys.com\/support\/toren-van-oud\/” button_url_new_window=”1″ _builder_version=”4.27.4″ 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image=”https:\/\/utelisys.com\/wp-content\/uploads\/2024\/12\/Van-der-Vorm-Hubertustoren-.jpg” alt=”Van der Vorm, Hubertustoren” button_text=”Support page” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_card][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Rijtuigenhof\/Vondelpark” image=”https:\/\/utelisys.com\/wp-content\/uploads\/2024\/12\/Hubstudios-RijtuigenhofVondelpark.jpg” badge_text=”Hubstudios” alt=”Hubstudios Rijtuigenhof:Vondelpark” button_text=”Support page” button_url=”https:\/\/utelisys.com\/en\/support\/hubstudios\/” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_card][dsm_card title=”SET” image=”https:\/\/utelisys.com\/wp-content\/uploads\/2024\/12\/Socius-SET-.jpg” badge_text=”Socius” alt=”Socius, SET” button_text=”Support page” button_url=”https:\/\/utelisys.com\/en\/support\/set\/” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dsm_card][dsm_card title=”Wenkelbachweg 118″ image=”https:\/\/utelisys.com\/wp-content\/uploads\/2025\/01\/Wenckelbachweg-118-building.jpg” alt=”Wenckelbachweg 118 building” button_text=”Support page” button_url_new_window=”1″ _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” button_url=”https:\/\/utelisys.com\/support\/wenckebachweg-118\/” sticky_enabled=”0″ title_text=”Wenckelbachweg 118 building”][\/dsm_card][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Rive” image=”https:\/\/utelisys.com\/wp-content\/uploads\/2025\/01\/Rive-BBuilding.jpg” alt=”Rive BBuilding” button_text=”Support page” button_url=”https:\/\/utelisys.com\/support\/rive\/” button_url_new_window=”1″ _builder_version=”4.27.4″ 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global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Need support? If you require technical support please leave your contact details and a clear description of the problems you encounter in Dutch or English. We will get back to you as soon as possible. Please check our FAQ before sending in a support ticket.Let\u2019s Connect<\/h4>\n
Frequently asked questions<\/h2>\n
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